Best 113 of Customer service quotes - MyQuotes
For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Customer service is bad because we allow it to be bad. What do you do when you get bad service? Tell the truth. If you aren’t willing to speak up, then you are an accessory to the crime. You can’t ignore bad service and expect it to get better. Behavior that is ignored will be repeated. Next time you get bad service, speak up. Remember: it’s your money you are defending – money you worked hard for. Tell the company and others. Use the internet and social media. That’s how customer service will improve for all of us.
You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.
In hypercompetitive world, the only way to make an impression on your customer is to break through the noise
After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today’s customers, the one that has serious consequences for businesses is this—today’s customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today’s consumer expects to be part of the conversation about the product and/or service on offer. Today’s customer does not want to be fed with advertisements. Collaboration is what excites today’s customer.
Your customers will always be people. Empathy and a smile is your revenue builder.
Service is not something you do. It is something you are.
Service standards create the standard of expectation that you and all team members follow when interacting with customers.
The most hurting response you can give to a client is "I tried".
Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.
The most dangerous customers aren't your haters; they are the "meh" in the middle, the dissatisfied customers who don't take the time to complain.
Roy H. Williams
Any investment in sales training is an investment in your own gross profits.
Bernard Kelvin Clive
Perception is assumed to be reality until clients encounter the reality of the brand, don’t fake it
Customers loves certainty, make sure you give it to them.
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
In this day and age, it is the business that knows how to woo and win the hearts of its customers that will eventually win their pockets.
Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.
Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.
Roy H. Williams
For every five sales you make, another nine customers who had hoped to buy from you will leave your store disappointed and empty-handed. This means your existing store traffic can give you 2.8 times your current sales volume, if you sell only those customers who are ready to buy. The only thing more expensive than hiring a sales trainer is not hiring one. Any investment in sales training is an investment in your own gross profits.
News of bad customer service reaches more than twice as many ears as praise for a good service experience.
If your culture is how you do business internally, your brand is what people believe about you externally.
He doesn't hate me. He hates himself. If people could handle their self-loathing, customer service would be smoother.
Bernard Kelvin Clive
Don’t just be everywhere, be everywhere that your clients are, where you matter most.
The best way to help your consumers with your business is to treat your employees right so they give better customer service, empower them so they can provide faster solutions, and to treat your vendors and partners fairly and with respect so they can continually provide the best product and services to their ability. - Strong by Kailin Gow
To gain your share of the market, you must show how your company is different and how your culture produces a unique experience for your customers, leaving no room for competition. And that, Bombshell, is your brand.
To me everything in business boils down to this: do you genuinely care about your customers - or just their cash?
Vineet Raj Kapoor
He is Your Customer, the Reason behind Your Customs.
When you have a strong company culture it will shine through your brand and you can authentically say, “This is what our brand is about.
Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day.
That’s me, keeping things bitchy from open to close.” I turned around and gave him my customer service smile.
If you want to be outstanding, stop meeting expectations, start exceeding them
If most of your customers are grinding you on price, then your level of service is not obvious to them. Otherwise, they wouldn't grind you on just price because they would value the service you're giving them.
It’s always the first rule of customer service. Make eye contact, smile, say hello. To EVERYONE: your fellow employees, customers, everyone connected with the extended community.
What does a customer need? Ask him “What keeps you busy now?” and think about how to help the customer avoid doing what he does now. A customer does not want to keep doing what he currently does. A customer needs something that allows him to avoid a current activity.
Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.
Your customers tune into W.I.I.F.M. ; are you broadcasting on this frequency ?
The only way to have great customers is to be one.
When a customer is upset, remember that you're dealing with a person, not a problem.
Bernard Kelvin Clive
You have no business until you have customers.
Absence does not make the heart grow fonder-it makes it wander. It sends a clear message that the client is not important enough to command your time. More clients are lost to neglect than to any other cause.
Let us now take a moment to reflect on the plight of the Starbucks barista, that patient indulger of obsessive-compulsive customer requests, that tireless dispenser of forced smiles, that hapless victim of a never-ending parade of indignities. Any brave soul who dons the green apron must endure annoyances that would crush the rest of us - or at least send us into a cup-throwing, syrup-spraying rage.
Another way to show interest is to pretend you're conducting a job interview or review. Ask follow up questions, praise accomplishments and recognize efforts. A word of caution: this technique does not work as well with wealthy or powerful people. They are used to receiving praise and accolades and are more guarded about opening up to this technique.
Engagement is on task behaviour, Engagement gets the job done. Presence is an emotional behaviour, Presence is the seed for excellence. Don't just engage in your work, be present too.
T Jay Taylor
Our customers are not our competitors. We compete for them, not with them.
Your brand is what your customers and potential customers think about you; your culture is who you say you are and how you do business.
Ernest Agyemang Yeboah
It takes just a step to meet a potential customer!
Bernard Kelvin Clive
Either you follow-up or you fold-up
Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers." It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders.
Thinking there had to be a better way was a brilliant stroke of serendipity!