Best 113 of Customer service quotes - MyQuotes
Absence does not make the heart grow fonder-it makes it wander. It sends a clear message that the client is not important enough to command your time. More clients are lost to neglect than to any other cause.
Customers loves certainty, make sure you give it to them.
Your mission statement, vision statement, core values, and service standards provide a clear focus for all while keeping your team humble and hungry. It creates that family environment in which your employees enjoy coming to work and dealing with the challenges they face each day.
What does a customer need? Ask him “What keeps you busy now?” and think about how to help the customer avoid doing what he does now. A customer does not want to keep doing what he currently does. A customer needs something that allows him to avoid a current activity.
Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer. Even the people you're paid to shoot at? Well, yeah. There are customers we serve, and customers we service. -Captain Kevyn Andreyasn & General Tagon
Service standards create the standard of expectation that you and all team members follow when interacting with customers.
Customer: Forgotten my glasses, could you read the beginning of this book to me to see if I like it?
One plus one makes two but two monologues do not make a dialogue. Of all the traits, characteristics, attributes and habits of today’s customers, the one that has serious consequences for businesses is this—today’s customer does not want to be just spoken to. She wants to be engaged in a dialogue. Today’s consumer expects to be part of the conversation about the product and/or service on offer. Today’s customer does not want to be fed with advertisements. Collaboration is what excites today’s customer.
The 'U' goes before 'ME' in Customer.
If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.
T Jay Taylor
Our customers are not our competitors. We compete for them, not with them.
That’s me, keeping things bitchy from open to close.” I turned around and gave him my customer service smile.
Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that “touch” us in the right places at the right times. After all, that is what “romancing” the customer is all about—feeing your way to the customer’s heart.
If you want to be outstanding, stop meeting expectations, start exceeding them
Compassion is the shortcut to connection.
Engagement is on task behaviour, Engagement gets the job done. Presence is an emotional behaviour, Presence is the seed for excellence. Don't just engage in your work, be present too.
Walk a mile in your customers’ stilettos or loafers. Try to understand where they are in the moment.
Roy H. Williams
For every five sales you make, another nine customers who had hoped to buy from you will leave your store disappointed and empty-handed. This means your existing store traffic can give you 2.8 times your current sales volume, if you sell only those customers who are ready to buy. The only thing more expensive than hiring a sales trainer is not hiring one. Any investment in sales training is an investment in your own gross profits.
Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.
Always think relationship over revenue. Just as your team members are human beings your customers are too.
Your smallest act of kindness may be the best thing to happen to someone today.
Understanding who isn’t your ideal customer sometimes helps you better clarify who is.
*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.
It’s always the first rule of customer service. Make eye contact, smile, say hello. To EVERYONE: your fellow employees, customers, everyone connected with the extended community.
Customer: This book has a couple of tears to some of the pages. Me: Yes, unfortunately some of the older books haven’t had as much love as they should have done from previous owners. Customer: So, will you lower the price? It says here it’s £20. Me: I’m sorry but we take into account the condition of the books when we price them; if that book was in a better condition, it would be worth a lot more than £20. Customer: Well, you can’t have taken this tear here into account *points to page* or this one here *points to another page* because my son did those two minutes ago. Me: So, the book is now more damaged than it was before, because of your son? Customer: Yes. Exactly. So will you lower the price?
To gain your share of the market, you must show how your company is different and how your culture produces a unique experience for your customers, leaving no room for competition. And that, Bombshell, is your brand.
The most dangerous customers aren't your haters; they are the "meh" in the middle, the dissatisfied customers who don't take the time to complain.
Take good care of your customers and they will take care of your business.
Make it easy for your customers to do talk to you.
Teach your employees how to build relationships with your customers.
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
It is not blindly pushing your own agenda that will really create rich opportunities in your life, career, business – and in the world. It’s is your ability to understand, appreciate, anticipate, address, add value to that of others that will.
In hypercompetitive world, the only way to make an impression on your customer is to break through the noise
Before you can decide on your brand fonts, colors or imagery, let alone your messaging, you need to know who you're trying to attract first.
You can’t be “it” for everyone. In fact, if you try to please everyone, you will please no one, especially yourself.
Even your most loyal customers always have a choice about where to take their business.
Roy H. Williams
The fate of your company is in the hands of your people. Train them well.
Customers expect richer experiences when they come into contact with our brands and richer experiences come from having rich dialogue. Businesses that refuse to become more open to rich dialogues with their customers will be punished badly. Businesses that are keen on only feeding customers with information without opening channels for customer feedback will soon find themselves left behind. Survival in these times calls for rich dialogue for richer experiences.
Bernard Kelvin Clive
You have no business until you have customers.
A customer is never right if there is no respect. Infact, no one is right if there is no respect.
Your brand is what your customers and potential customers think about you; your culture is who you say you are and how you do business.
Only children, fools, and cowards would allow a company to treat them as if prices were set by customers.
How you think about your customers influences how you respond to them.
Your customers will always be people. Empathy and a smile is your revenue builder.
Roy H. Williams
Any investment in sales training is an investment in your own gross profits.
A business that is not in love with its customers, but only the money they bring, should not expect love back.
When you tip your server well, you're spreading goodwill and love.
If your culture is how you do business internally, your brand is what people believe about you externally.
How your team members look is what your customers look like. A friendly smile is key to service excellence. If you dont want your customers to leave unhappy your team can't look unhappy.
When a customer is upset, remember that you're dealing with a person, not a problem.