Best 26 quotes of Marilyn Suttle on MyQuotes

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

Be as kind to the person in the mirror as you are to others.

Before you set a goal, make sure that you want it bad enough to persist through the efforts needed to achieve it.

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

Choose actions that show the customer that they matter.

Compassion is the shortcut to connection.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

Even your most loyal customers always have a choice about where to take their business.

Every interaction is a chance to strengthen the customer relationship.

Feelings have more to do with the story you tell yourself than the facts.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

How you think about your customers influences how you respond to them.

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

Look for the positive qualities in your client's negative behavior.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Service heroes strive to exceed the customer's expectations.

When a customer is upset, remember that you're dealing with a person, not a problem.

When you cut customers off from expressing their anger or upset, it amplifies those feelings.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Your customers are responsible for your company’s reason for existing.

Your smallest act of kindness may be the best thing to happen to someone today.