Best 113 quotes in «customer service quotes» category

67% of all shoppers intend to return home with the item they are shopping for, but that only 24% actually do so.

A business that is not in love with its customers, but only the money they bring, should not expect love back.

After each customer interaction, notice if you gave them a “happy to see you” kind of experience.

Always think relationship over revenue. Just as your team members are human beings your customers are too.

Another way to show interest is to pretend you're conducting a job interview or review. Ask follow up questions, praise accomplishments and recognize efforts. A word of caution: this technique does not work as well with wealthy or powerful people. They are used to receiving praise and accolades and are more guarded about opening up to this technique.

A customer is never right if there is no respect. Infact, no one is right if there is no respect.

Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer. Even the people you're paid to shoot at? Well, yeah. There are customers we serve, and customers we service. -Captain Kevyn Andreyasn & General Tagon

Absence does not make the heart grow fonder-it makes it wander. It sends a clear message that the client is not important enough to command your time. More clients are lost to neglect than to any other cause.

Any investment in sales training is an investment in your own gross profits.

Before you can decide on your brand fonts, colors or imagery, let alone your messaging, you need to know who you're trying to attract first.

Capitalize on charm by continually captivating your customer.

Businesses need to be more alert. Sometimes the problem is not the customer service, it is the product.

Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.

Compassion is the shortcut to connection.

Create wow moments for your prospects and watch you online sentiment increase.

Customer: This book has a couple of tears to some of the pages. Me: Yes, unfortunately some of the older books haven’t had as much love as they should have done from previous owners. Customer: So, will you lower the price? It says here it’s £20. Me: I’m sorry but we take into account the condition of the books when we price them; if that book was in a better condition, it would be worth a lot more than £20. Customer: Well, you can’t have taken this tear here into account *points to page* or this one here *points to another page* because my son did those two minutes ago. Me: So, the book is now more damaged than it was before, because of your son? Customer: Yes. Exactly. So will you lower the price?

Creating an ideal customer profile helps you understand who are you talking to through your marketing, and it helps you carry that message and vibe through to your customer experience.

Customers, like spouses, can be at your beck and call if you give them what they need, when they need it and how they need it. Massage their ego and you have them by the heart.

Customers expect richer experiences when they come into contact with our brands and richer experiences come from having rich dialogue. Businesses that refuse to become more open to rich dialogues with their customers will be punished badly. Businesses that are keen on only feeding customers with information without opening channels for customer feedback will soon find themselves left behind. Survival in these times calls for rich dialogue for richer experiences.

Customer: Forgotten my glasses, could you read the beginning of this book to me to see if I like it?

Customer service is bad because we allow it to be bad. What do you do when you get bad service? Tell the truth. If you aren’t willing to speak up, then you are an accessory to the crime. You can’t ignore bad service and expect it to get better. Behavior that is ignored will be repeated. Next time you get bad service, speak up. Remember: it’s your money you are defending – money you worked hard for. Tell the company and others. Use the internet and social media. That’s how customer service will improve for all of us.

*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in future.

Customers loves certainty, make sure you give it to them.

Customer service is all about FEELINGS! I am of the opinion that customer service is actually FEELINGS MANAGEMENT.

Don’t just be everywhere, be everywhere that your clients are, where you matter most.

Either you follow-up or you fold-up

Engagement is on task behaviour, Engagement gets the job done. Presence is an emotional behaviour, Presence is the seed for excellence. Don't just engage in your work, be present too.

Even your most loyal customers always have a choice about where to take their business.

Exceptional customer service proactively manages your brand and reactively can turn upset customers into raving fans based on how you handled their complaint.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.

For every five sales you make, another nine customers who had hoped to buy from you will leave your store disappointed and empty-handed. This means your existing store traffic can give you 2.8 times your current sales volume, if you sell only those customers who are ready to buy. The only thing more expensive than hiring a sales trainer is not hiring one. Any investment in sales training is an investment in your own gross profits.

Formative commendation to the author as an altar boy: "You're the only one we've got to anticipates what's coming.

Frank treated customers with the contempt Rosy had only seen before at airport passport control. Even then, she’d never heard an immigration official refer to anybody as baldy. “Hey, baldy,” Frank had said and whistled to call a customer back as though he were down in the paddock with an unruly herd. “You forgot your juice.” Frank held up the bottle of Tropicana orange juice. And when… baldy came back, Frank slapped the bottle into his hand as though passing him the baton in a relay race, then waved the man aside—“Go!”—and pointed at the next customer. “What do you want?” Frank said. “Cheese? Again? That’s three cheese you’ll have had in a row. Are you eating right?” The customer stammered. “Eh-but-eh-but-eh-but,” Frank mimicked. “Never mind. But think up a different filling next time. And not cheese and tomato.” He shook his head and made up the roll.

How your team members look is what your customers look like. A friendly smile is key to service excellence. If you dont want your customers to leave unhappy your team can't look unhappy.

Hookers, Hondas and Hollywood all approach customers with a different mindset than the rest of the business world. Whereas most businesses talk about the importance of "customer service," agents, mechanics and people of the night talk about "servicing customers." It is an important distinction, as customer service is generally a reactive process in which professionals and businesses respond to the needs of their clients, while servicing customers involves exploration to discover what the customer needs in order to start firing all the cylinders.

How you think about your customers influences how you respond to them.

Be MORE guest-centric than customer-centric. People treat their guests better than customers. Think relational over Revenue

Great companies know that customer relationships in these times call for more than just having a great product (or service) backed by a great sales team. Customers have to be wooed until they fall so deeply in love with your offering that they will ward off advances from potential suitors. No matter how well you perform as a business, there are little things that can cause the relationship with your customers to suffer. The companies, products and/or services that we love are those that “touch” us in the right places at the right times. After all, that is what “romancing” the customer is all about—feeing your way to the customer’s heart.

He doesn't hate me. He hates himself. If people could handle their self-loathing, customer service would be smoother.

He is Your Customer, the Reason behind Your Customs.

If you're a company, my advice is to remember that you can't have it both ways. You can’t treat your customers like family one moment and then treat them impersonally—or, even worse, as a nuisance or a competitor—a moment later when this becomes more convenient or profitable.

If your culture is how you do business internally, your brand is what people believe about you externally.

If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.

If you want to be outstanding, stop meeting expectations, start exceeding them

I have come to realise that customers love companies that make them feel good about themselves—companies that reflect what they, the customers, believe about themselves. Customers fall in love with the company that says to them, "You are unique. You are great. We are the only ones who can make you feel that way. Fall in love with us and we will continue to make you feel great.

Immerse yourself in the customer's world and get to know their struggles and triumphs inside out.

I need to find Meg." I wiped my mouth with a shaky hand. "What would the myrmekes do with her?" "I don't know!" "Tell me or I will not complete your customer service survey.

In hypercompetitive world, the only way to make an impression on your customer is to break through the noise

If most of your customers are grinding you on price, then your level of service is not obvious to them. Otherwise, they wouldn't grind you on just price because they would value the service you're giving them.