Best 316 quotes in «hospitality quotes» category

If a good system of agriculture, unrivaled manufacturing skill, a capacity to produce whatever can contribute to either convenience or luxury, schools established in every village for teaching reading, writing, and arithmetic, the general practice of hospitality and charity amongst each other, and above all, a treatment of the female sex full of confidence, respect, and delicacy, are among the signs which denote a civilized people – then the Hindus are not inferior to the nations of Europe, and if civilization is to become an article of trade between England and India, I am convinced that England will gain by the import cargo.

If everything is important, then nothing is.

If MA gives the ability to replace virtually all the processes where a human being is not strictly necessary, in fact, no real automation will be reachable until hoteliers decide to hand over some tasks from human beings to machines

If Propaganda Is All About Misleading People, The Direct Booking Hype Is Pure Propaganda

If Robots Become Sentient, Will Humans Be Their Slavers?

If we want a real frictionless hotel experience, we need to have frictionless hotel infrastructures

If you can’t let the past go, then no innovation is possible

If you have a persistent cough (a problem), you go to the doctor (the designer) to look for a cure (a solution to your problem). If the doctor, after a careful examination (analysis), and specific examinations (implementation) prescribes you a syrup (design), I doubt that you would argue with him and decide to take a pill instead. The will to be always right is intrinsic in the human nature, but would you risk your health because of your stubbornness? I don’t think so. Design works in the same way: if you go to a designer and give him a solution instead of a problem, then he will not be able to fix your problem, and that trivial cough could turn into something more serious (lower conversion, higher bounce rate, etc).

If You Can’t Change Your Mind, Then You Should Not Be A Manager

If you can't track it, then you shouldn't do it.

In A Few Years, Humans With Jobs Such As Revenue Managers Will Be Seen The Same Way We See Telephone Switchboard Operators Today

I love like I’m thirsty. Can I offer you a tall glass of Sahara sand?

In any modern hotel, having a centralized system is critical in order to increase efficiency, avoid time waste and reduce human error, therefore PMS must eventually connect to nearly all the software the hotel is using.

I have personally never bought this over-simplistic portrait of the industry, made of Rebel Alliance’s ewoks (small startups) fighting evil stormtroopers (established companies) with bare hands and rocks.

In business opinions are irrelevant.

In Business, You Should Never Take A Decision Based On Your Emotions

Information Overload Creates Entrepreneurial Populism

In Paris the cashiers sit rather than stand. They run your goods over a scanner, tally up the price, and then ask you for exact change. The story they give is that there aren't enough euros to go around. "The entire EU is short on coins." And I say, "Really?" because there are plenty of them in Germany. I'm never asked for exact change in Spain or Holland or Italy, so I think the real problem lies with the Parisian cashiers, who are, in a word, lazy. Here in Tokyo they're not just hard working but almost violently cheerful. Down at the Peacock, the change flows like tap water. The women behind the registers bow to you, and I don't mean that they lower their heads a little, the way you might if passing someone on the street. These cashiers press their hands together and bend from the waist. Then they say what sounds to me like "We, the people of this store, worship you as we might a god.

In humans, the retina converts visual information into electrical impulses, these impulses are then sent to the photoreceptors, which transmit color and light information to the brain. The more colors and variations are present on a web page, the greater the amount of work the retina has to endure to send the correct stimuli to the brain (in design, this is called visual complexity).

In Ireland, you go to someone's house, and she asks you if you want a cup of tea. You say no, thank you, you're really just fine. She asks if you're sure. You say of course you're sure, really, you don't need a thing. Except they pronounce it ting. You don't need a ting. Well, she says then, I was going to get myself some anyway, so it would be no trouble. Ah, you say, well, if you were going to get yourself some, I wouldn't mind a spot of tea, at that, so long as it's no trouble and I can give you a hand in the kitchen. Then you go through the whole thing all over again until you both end up in the kitchen drinking tea and chatting. In America, someone asks you if you want a cup of tea, you say no, and then you don't get any damned tea. I liked the Irish way better.

In short, the Lord's Supper was the realization of new social and political arrangements, the embodiment of the social leveling seen in Jesus' ministry, most profoundly in his acts of table fellowship. Importantly, as we have seen, these new social arrangements could only be achieved if the emotions of social stratification were confronted, eliminated, or reinterpreted. In his body metaphor, Paul dramatically reframes these heretical emotions, the emotions of contempt, disgust, honor, and social presentability. Rather, than signaling exclusion and division - the natural expulsive impulse inherent in these emotions - Paul suggests that these emotions should signal just the opposite in the Kingdom of God: honor, care, and embrace.

In Marketing, Confirmation Bias Is Profit Enemy #1

In order to survive, trivago desperately needs OTAs to start investing again, so what better opportunity to reward them with the more visible slots, even when the rate on the official brand.com is cheaper?

In this post-truth world, any marketing BS seems tolerable

In this hyper-complicated industry, hotel brands offer a familiar, almost reassuring sense of naïveté

Investing in IoT can be a difficult-to-scale in the long run, especially if one believes all the hype out there. Not to mention Pandora’s box of privacy concerns

In travel, you certainly don’t want to be a laggard, but it turns out that you don’t want to be an early adopter either. This does not mean that you should not innovate or be over-conservative, but choosing the wrong tech provider or blindly running towards anything glimmering could be risky, as you could be left with a piece of unusable technology just one year from now.

I once expected to spend seven years walking around the world on foot. I walked from Mexico to Panama where the road ended before an almost uninhabited swamp called the Choco Colombiano. Even today there is no road. Perhaps it is time for me to resume my wanderings where I left off as a tropical tramp in the slums of Panama. Perhaps like Ambrose Bierce who disappeared in the desert of Sonora I may also disappear. But after being in all mankind it is hard to come to terms with oblivion - not to see hundreds of millions of Chinese with college diplomas come aboard the locomotive of history - not to know if someone has solved the riddle of the universe that baffled Einstein in his futile efforts to make space, time, gravitation and electromagnetism fall into place in a unified field theory - never to experience democracy replacing plutocracy in the military-industrial complex that rules America - never to witness the day foreseen by Tennyson 'when the war-drums no longer and the battle-flags are furled, in the parliament of man, the federation of the world.' I may disappear leaving behind me no worldly possessions - just a few old socks and love letters, and my windows overlooking Notre-Dame for all of you to enjoy, and my little rag and bone shop of the heart whose motto is 'Be not inhospitable to strangers lest they be angels in disguise.' I may disappear leaving no forwarding address, but for all you know I may still be walking among you on my vagabond journey around the world." [Shakespeare & Company, archived statement]

It is no mystery that friction during the booking journey is one of the biggest problems in our Industry, and (probably) only Google can solve it

I see a dangerous rise of “conspiracy mindsets” in marketing lately: more and more hotels are willing to accept any BS strategy, as long as it goes against the grain

Is there anything I can do?" He gave her a tired grin. "Crawl in bed with me." She glared at him, then got up and tossed him a terry-cloth robe she found hanging on the back of the bathroom door. "Meet me in the kitchen. I'll make you a sandwich." "You don't need to make me a sandwich." "But I'm going to." She left the room before he could protest further. In the kitchen, she layered grilled pancetta, tomato and lettuce on toasted thick slabs of sourdough. She added some chopped cornichons, Dijon mustard and fresh snipped tarragon to the mayo, just to show off. Around Bella Vista, her PLT's were legendary. Mac wasn't wearing the robe when he came downstairs. He'd thrown on a pair of lived-in cutoffs, faded in all the right places, and a rumpled but clean T-shirt with a logo from a kiteboarding resort in Australia. She cut the sandwich into quarters and set it on a pottery plate, along with a side of grapes and parmesan chips, and a beer in a frosty mug. He regarded the small feast on the table. "I hope you don't mind if I moan in ecstasy while I eat this." "I'd rather you didn't," she said, helping herself to a quarter of the sandwich. "Cook's tax," she explained.

It is crucial to realize that traditional, human customer service and automation complement each other, rather than compete against each other

It is doubt that advance knowledge, not certitude

Isabel had always enjoyed a house full of people. 'Feed your friends, and their mouths will be too full to gossip,' Bubbie used to say. 'Feed your enemies, and they'll become your friends.' Throughout Isabel's childhood, the Johansen household had been full of people coming over, sitting down for a glass of wine or a slice of pie, staying up late, talking and laughing. Bubbie and Grandfather had been determined that she should never feel like an orphan. Except that, despite their efforts, sometimes she had. It wasn't their fault, she reflected as she placed wedges of quiche on plates. There was just something inside her- an urge, a yearning- that made her long to be someone's daughter, not the granddaughter. She never said so, though, not aloud. Yet somehow, they heard her. Somehow, they knew. Perhaps, in the aftermath of Bubbie's final illness and passing, that was why Isabel had become so bound to Bella Vista. Now she couldn't imagine being anywhere else. Her heart resided here, her soul. She still loved having people over, creating beautiful food, watching the passing of the seasons. Even now, with all the trouble afoot and secrets being revealed like the layers of a peeled onion, she found the rhythm of the kitchen soothing.

It Is Dangerous To Assume That If Your Competitors Are Doing Something, There Must Be A Good Reason Why. Because Guess What? Usually, There Is None

It is important to understand what a designer really is (and especially is not). First of all, there is a semantic misunderstanding: design has only partially to do with art and more with problem-solving.

It shouldn't be easy. It should be good.

It's not AI vs HI, it's AI + HI

It was not until dinner was nearly over that the Viscount noticed that he was being waited on by his valet. Since the party consisted of Lord Wrotham, the Honorable Ferdy Fakenham and Mr. Ringwood, he had no hesitation in demanding the reason for this departure from the normal, freely hazarding the guess that Groombridge was lying incapable on the pantry floor. Bootle, who disapproved of such unceremonious behavior, returned a noncommittal answer; but Jason, who was waiting to deliver the next course into his hands, put his head into the room and announced that both Groombridges having piked on the bean the Missus was cooking the dinner, and in bang-up style. Upon receipt of this amazing information, the whole party repaired at once to the kitchen, Sherry having the forethought to take the wine-decanter along with him, and Ferdy pausing only to secrete his watch-and-chain in one of the vases on the dining-room mantelpiece. Hero, delightfully unconscious of disheveled tresses, flushed cheeks, and a smut on her nose, made them welcome. They drank her health, ate up all the apricot tartlets she had prepared, sampled the contents of the jars on the big dresser, and wondered that they should never before have had the happy thought of invading a kitchen. After that they swept Hero off with them upstairs, leaving the servants to wash up the dishes. Bootle and the superior abigail exchanged speaking glances, the kitchen-maid retired to indulge a mild fit of hysterics in the scullery, and Jason, seating himself at his ease at the table, requested the page-boy to flick him some panam and cash. This intelligent lad, who had for months been enriching an already varied vocabulary from Jason's store, at once complied with the request by cutting the Tiger a large slice of bread and cheese. On the following day, Bootle, whose sense of what was due to himself would not allow of a repetition of the previous night's performance, volunteered to find and install a respectable couple to fill the Groombridges' places. He magically produced a cousin of his own, who, with his wife, almost immediately took possession of the kitchen. There was no noticeable diminution in the household bills, but since Mrs Bradgate grilled kidneys just as Sherry liked them, and always agreed smilingly with everything Hero said; and as Bradgate's depredations on the cellar were too discreet to attract attention, the young couple were able to congratulate themselves on having made a change for the better.

It's not me saying it. It's data.

My view on GDPR? Serve the servers.

I've always admired people who give accurate directions, and the tribe is small.

I was sometimes irritated by the unrelenting inquisitiveness and criticism, but there was no shortage of help or advice or just someone to talk to if I needed it. It was hard to imagine a foreigner descending on an English community and being welcomed with such immediate acceptance and hospitality.

Many Entrepreneurs Trust The Person Delivering The Message More Than The Message. That’s Why Consultants May Be Dangerous

Marketing Overplanning Is Marketing Paralysis

Most web agencies prefer to convince you that something is always wrong with your marketing, even when it’s not. That’s what I call “marketing mongering”.

Moving away from traditional hotel loyalty programs' model and offering a good mix of instant gratifications and long-term rewards based on the guest type is crucial to creating sustainable and scalable programs. And if it is unlikely that the industry will ever entirely move away from the points-for-stay model, most hotel brands are already integrating guest experience, recognition and service personalization as part of their loyalty programs, realizing that the in-house financial value of their guests is as important as their stay frequency.

My path is full of petals–I have swept it for no others. My thatch gate has been closed–but opens now for you. It’s a long way to the market, I can offer you little– Yet here in my cottage there is old wine for our cups.

Many Hotel General Managers see a chart with a line going up and assume it will continue going up forever. It won’t.

Marketer Minds Should Be 50% Prefrontal Cortex And 50% Reptilian. The Emotional Hub Of The Mammalian Brain Is Just An Evolutionary Burden