Best 316 quotes in «hospitality quotes» category

The straight-to-room approach will become the standard in our Industry, exactly as self-check-in became the standard in airports

The strength of any software is proportional to the number of third-parties it can connect to.

The story of ordinary companies is not the story of all companies

The times when Google used to simply showed ten organic results seems like history. On a standard Google search, in fact, it is easy to get multimedia results directly in the SERP. Try googling “funny cats” and you will probably only have 3 or 4 links, together with a dozen of videos and images. According to several studies, last year Google responded with universal search results to more than 80% of queries, (mainly YouTube videos, images, and news).

Today, the main problem with technology is that it moves faster than our ability to predict its ramifications

Three rules of hospitality industry. 1. Always smile no matter what. 2. Never discuss religion and politics 3. You may wear a torn underwear inside but always wear the three piece suit outside.

Travel is torture. At least if we stick with the etymology of the word. Linguists tend to agree that the term comes from “travail” (“work” in French) or “travailen” (“torment” in Middle English). Not very tempting, is it? Well, wait for the worst part: these two words probably share an even more sinister meaning: according to author and journalist Simon Winchester, in fact, they very likely derive from the Latin term “tripalium”, an ancient torture instrument used in the Roman Empire. Today, when we think about travel, we picture fast trains, intercontinental flights in business class, sandy beaches, and Mojitos, but things were not always as smooth. Travelling was extremely difficult (and risky) in ancient times and organizing one’s travel was, indeed, a torture.

Together with mobile payments, friction during check-in is probably the main Industry “turn-off” for guests

TripAdvisor may have found a new youth with the new feed-based design, but it is still worth half of what it used to be four years ago.

TripAdvisor has always been a top-funnel platform, not a bottom-funnel one. Now, thanks to a new feed-oriented design, fresh content from over a thousand influencers and Facebook integration, it (finally) takes a step back in the customer journey: no longer a OTA / metasearch engine /review site hybrid, therefore, but an inspirational site for curious travelers

Unfortunately, Moore’s Law Does Not Apply To Humans, But The Law Of Least Effort Does

We are the last generation with scraped knees. Next one will make no difference between on and off-line reality

We all agree that the main concept of ​​a metasearch engine is to compare and find the best rates, right? Well, we may be wrong. Up until only 10 years ago, there were dozens of OTAs, each one specialized in a niche market. But, over the years, these OTAs have been acquired, integrated or simply merged under Booking and Expedia's brands. Today, digital distribution is, de facto, a duopoly. And with only two OTAs sharing almost 100% of online transactions, what exactly a metasearch engine should do?

Web Agencies Are Responsible For Pretty Much Every Single Halo Effect In Our Industry

Values beat experience when experience doesn't work hard.

We, as a species, tend to over-generalize. That’s why our marketing strategies often suck

We don't practice hospitality to point other people to ourselves, our church, or even our beliefs. We practice hospitality to point people toward the ultimate welcome that God gives every person through Christ.

We Don't Search Anymore. Algorithms Do It For -and Better Than- Us. We Became Passive-aggressive Web Users

We show hospitality to strangers not merely because they need it, but because we need it, too. The stranger at the door is the living symbol and memory that we are all strangers here. This is not our house, our table, our food, our lodging; this is God's house and table and food and lodging. We were pilgrims and wanderers, aliens and strangers, even enemies of God, but we, too, were welcomed into this place. To show hospitality to the stranger is, as Gordon Lathrop has observed, to say, "We are beggars here together. Grace will surprise us both.

We should not regard what a man is and what he deserves: but we should go higher – that it is God who has placed us in the world for such a purpose that we be united and joined together. He has impressed his image in us and has given us a common nature, which should incite us to providing one for the other. The man who wishes to exempt himself from providing for his neighbors should face himself and declare that he no longer wishes to be a man, for as long as we are human creatures we must contemplate as in a mirror our face in those who are poor, despised, exhausted, who groan under their burdens . .

What we are likely to see is AI working together with humans, not AI replacing humans

What could be the next steps for Amazon? Very likely, acquisitions. Expedia stock value dropped from over $150 to $110 in one year and, with 1:14 stock ratio (Amazon stock reached an astonishing $1,400), the acquisition would give Bezos the technology and know-how necessary to forcefully enter the travel landscape and compete with Google.

We would sit down fifteen, sometimes twenty, to the table on seder nights: my parents; the maiden aunts - Birdie, Len, and before the war, Dora, sometimes Annie; cousins of varying degree, visiting from France or Switzerland; and always a stranger or two would come. There was a beautiful, embroidered tablecloth which Annie had brought us from Jerusalem, gleaming white and gold on the table. My mother, knowing that sooner or later there would be accidents, always had a preemptive "spill" herself - she would manage somehow, very early in the evening, to tip a bottle of red wine onto the tablecloth, and thereafter no guest would be embarrassed if they knocked over a glass. Though I know she did this deliberately, I could never predict how or when the "accident" would occur; it always looked absolutely spontaneous and authentic. (She would immediately spread salt on he wine stain, and it became much paler, almost disappearing; I wondered why salt had this power.)

What could be the next steps in travel for Amazon? Very likely, acquisitions. Expedia stock value dropped from over 150$ to 110$ in one year and, with 1:14 stock ratio (Amazon stock reached an astonishing 1,400$), the acquisition would give Bezos the technology and know-how necessary to forcefully enter the travel landscape and compete with Google. trivago is another possible choice: last June the German metasearch engine was worth over 20$ a share, over 3 times the current value (6$). And what about TripAdvisor? It may have found a new youth with the new feed-based design, but it is still worth half of what it used to be 4 years ago. All those investments would be possible for Amazon, a company with a capitalization of over 1,000 billion dollars

What I Do Is 100% Measurable. Not 99%. Not 99.9%. 100%

What I Love About Quality Is That It Is Completely Emotionless And Unbiased

When experts with similar ideas are put together in a group, their ideas become even more aligned. That’s where expertise becomes ideology. And that’s when the sh*t hits the fan

When Hyper - Personalization Becomes The Norm, Filter-bubbles Are Inevitable

When I Am Not Sure, I Work. And If I Am Still Not Sure, I Work A Little More. At The End I May Still Not Be Sure, But At Least I Got A Lot Done

When I don’t know what to do, I work. And, if I still haven’t figured it out, I work some more.

When uploading a photo of your hotel online, you are the eyes (and the wallet) of your future guests, so don’t take it lightly

When it comes to hotel check-in, self-service is best service

When it comes to hotels, photography should be able to sell a specific product: your rooms

When it comes to OTAs, most hotels are stuck with their us-versus-them mentality.

When Si Will Eventually Take Over, Artisanal Handicraft Will Be The Ultimate Luxury

When it comes to web design, listening solely to the hotel’s requests can put the whole website project in jeopardy, as hoteliers, who spend most of their day in the confined space of the four walls of their hotels, tend to develop a “partial blindness”: they often take the stronger features of their hotel for granted and they give an unjustifiably high value to some trivial characteristic.

When we compulsively accumulate miles and points, we are mainly lead by our own body chemistry. When we get a reward our bodies release dopamine, a substance that plays an important role in human behavior.

When we love our hate, we stop hating. Love always wins. To love hatred means to welcome it. It doesn’t mean that we should do what it tells us to do, but we shouldn’t suppress it either. When we love hatred we put ourselves out of the process of hatred, and love begins.

When uploading a photo of your hotel online, you are the eyes of your guests.

Within certain limits, the difference between a €100 site and a €3,000 one is almost nil. When you decide to create or renew your website, the question should always be: what will my booking cost per acquisition be?

While many hoteliers and marketers still look at social media as an ROI tool, it should be looked at primarily as a communication platform to engage with guests and potential guests. Hotels that are built with social elements in their DNA may receive more reservations through social media but that is a positive side-effect that one should consider as a bonus and not the main goal.

Will invest in smart rooms, eventually, be sustainable for hoteliers? Technology adoption at this level can be gimmicky at best and it can rapidly become obsolete at worst

With a comprehensive overview of the properties, advanced filters, rates, availability and both aggregated and native reviews, photos (and a worldwide coverage), why should a user exit the Google SERP and go on an OTA or (God forbid!) a brand.com?

Without Change The "New Coke Disaster" Could Have Been Prevented. But Avoiding Risks Tout Court Is The Highway To Irrelevancy

Without knowing it, you probably passed a variation of the Turing Test a few times today already. Yes, because a derivation of the imitation game is the “Completely Automated Public Turing test to tell Computers and Humans Apart” (CAPTCHA)

Without standard, shared languages, open APIs and predefined protocols for cross-software integration, no effective automation will ever be possible in hospitality, especially with legacy software, where integrations remain expensive, slow and complex processes

Your best marketing strategy should not necessarily be tactically correct, but that it should make your competitive set feel uncomfortable

You can have good or you can have cheap, but you cannot have both.

A hospital alone shows what war is.

Your Opinions Shape The Web. Then The Web Shapes You. Digital Personalization Is Our Safe, Cozy, Dull Place